I had items missed on my tax return, very poor customer service and dismissive contact from the ownership when i brought my concerns forward.When the firm was sold to May and O'Neill, I assumed the same level of detail would be paid to my needs. I explicitly stated I had purchased my first home. It wasn't till the next year I realized the home buyers tax credit was not applied. When I pointed out the oversight, the response was a series of poorly worded, unprofessional messages with what appeared to be no effort.After clearly communicating my dissappointment through several messages over several weeks, Mr. Mah offered me $50 discount on next year's return. Any accountant would know that money now is worth more than money later, so a discount in a year for shoddy services is an insult after a year and a half delay in $750 tax credit and an overcharge to fix their own mistake.I am a new CPA, and am ashamed at the attitude and level of service I received. I used their office after becoming an accountant because I had for so long under under the old ownership. I will be filing my own returns from now on, and advise against trusting them to add value without considerable oversight on your own part.
Mah O'Neill Chartered Accountants is a Canadian Accounting based in Innisfail, Alberta. Mah O'Neill Chartered Accountants is located at 5026 49 St, Innisfail, AB T4G 1M1, Canada.
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